This Information is obtained by Turnkey, its group companies and Turnkey Affiliates in relation to our services offered on our website: www.turnkeylearning.com
We have a customer support team that will address your grievances through email, chat and voice call. For queries to be addressed through email, users can reach out to Sirisha Ramesh. The chat and voice call details are as follows: 1-800-103-8627
For data related issues, users can contact our IT Head/Security officer at:
Users can also contact our respective Grievance Officer for any kind of grievance related to the content, features, offers, subscription and/or payment related queries. Our Grievance Officer can be reached at:
We collect the following Information about You, such as: -
(a) Non-Personal Information: You can access Our Website without disclosing any Personal Information, although the Services, in whole or part, require You to provide your personal Information. If you choose not to use Our Services, then the only Information collected will be ‘Non-Personal Information’ i.e. the Information that cannot be used to identify You. Non-Personal Information may include the last web pages you have visited.
(b) Anonymized Information: We collect anonymous Information from You when you access Our Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the internet protocol address, the browser type, the browser language, and a timestamp for the request.
(c) Personally Identifiable Information: We also collect through our Website, or through third-party platforms being hosted by us, Personal Information or SPD that you provide to us when you create an Account for any educational programs or Course(s), participate in our public forums, avail our chat room services, send you emails, call you, participate in online events such as live lectures, webinars etc. and/or receive other services on or through our Website or through any our Educational Partners’ platform. This Information may include, among other things, your name, billing address, email address, contact number, tax identification numbers, login credentials (in the case of registered users), educational qualification(s), salary Information, working goals, post-qualification experience, current organization, and photographs. We collect demographic Information such as your gender, socio-economic status, and other similar personal Information. We may also collect your bank account Information. Apart from the aforementioned, we do not collect any of your financial Information, and all payments are processed by third-party payment gateway providers.
(c.1) Turnkey directly collects Information when you:
(c.2) Information You give us: We collect, Personal Information and/or SPD and/or such other Information such as first and last name, gender, e-mail, contact number, professional title, company name, educational institution or organization name, and password. This includes Information provided to Turnkey in the course of routine interactions or provided in response to an email from Turnkey.
In order for you to use certain features of the Services, such as enrolling for a Course, You are required to register for an Account, and fill out an application form for that Course, and in that case, We will collect and store any registration Information You provided to Us, such as name, contact Information, e-mail address, educational background, work experience, current organization, password, Your date of birth, and age, and we will assign You a unique identifying number (“Registration Information”).
(c.3) Information we collect automatically
(c.4) Information Collected by Third Parties: Turnkey, or its Educational Partners and third-party service providers, may, for instance, collect certain Information from you in conjunction with assignments, exams and other assessments related to the Course. For instance, for pedagogical purposes, Turnkey’s Educational Partners (or its third-party service providers) may collect certain Personal Information or SPD from you to:
We may receive Information about you if you use any of the other platforms we host or any other platform in connection with the Services. In this case, the Information may be analyzed internally and aggregated with the data collected on the Website and via Services. We also work closely with third parties including, Educational Partners, marketing partners, sales affiliates, third party technical/advertising networks, analytics providers, and search Information providers, and may receive Information about you from such sources. We may also receive your Information from your employers, educational institution or scholarship providers, where your Course is partly or fully sponsored by such a third-party. The third-party sponsoring your participation in the Courses may provide us your Information, subject to our agreement with them and, therefore, the third-party sponsor may be the controller with respect to such data.
(c.5) Information we collect from third parties: We may receive your Information when you access or log in to a third-party site, e.g., Facebook, WhatsApp from our Website or when you respond to our Ads on such third-party platforms. This may include some of your Personal Information or SPD available from the third-party site. Please note that the Information we obtain from such third-party platforms is often dependent on their privacy policies and/or on your preferences as to what Information you have consented to share with them, so and further.
We enter into arrangements with third parties to serve Ads on our behalf across the Internet for e.g. Google search engine, social networking sites, such as Facebook, Instagram and LinkedIn. They may collect or store Information about your visits to our Website and your interaction with our Services. They may also use Information about your visits to our Educational Partner’s platforms and to other websites to target advertisements for goods and services or for any other purpose. This Information is collected through the use of industry standard technology used by most major websites. Such third parties are not permitted by Turnkey to sell or share your Personal Information as part of this process. If such third parties sell or share the Personal Information as part of the process, Turnkey’s liability shall be limited to providing you with reasonable assistance in any action you may choose to take against such third parties, solely at your cost and expense.
We have third-party sales and marketing affiliates who may collect your Information through one of the various channels owned by them and share this Information with us, based on your interest in our Courses.
The collected Information, including Personal Information and/or SPD, will be used for the following purposes only:
Turnkey, or the case maybe, its Education Partners’ may also seek your consent for additional uses of Information, including Personal Information, and will use it only for the purpose described to you. All use of Personal Information is subject to applicable law.
Please note that any Personal Information that is voluntarily displayed by you on the Website may be used by third parties for unsolicited purposes. Please note that Turnkey shall not be liable for such unsolicited use by third parties of your Personal Information that has been voluntarily displayed by you.
We and the third parties obtaining your Information retain your Information in a manner that identifies you only for the time period necessary for fulfilling the purposes mentioned under this Policy.
Turnkey stores Information, including Personal Information, on its own servers and also on servers of companies that Turnkey engages to provide services. Each Educational Partner also stores Information, including Personal Information, on its own servers and/or on servers of companies that the Turnkey engages to provide services. In each case, Information may be stored in the countries where Turnkey or such party operates from.